Survey - City Services

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Olympia Library Survey

Every two years since 1996, we have asked our residential utility customers their opinions, preferences, and satisfaction with Olympia utility services. In 2004, we expanded the survey to include other City services.

The results help us assess community expectations and track our success.

Our 2006 biennial survey was conducted the week of November 13, 2006 by Elway Research of Seattle, Washington. That week, 400 randomly selected Olympia utility customers were polled by telephone. Thank you to everyone who participated.

2006 Opinion Survey of Olympia City Goverment Services (pdf file)
2004 Opinion Survey of Olympia City Government Services (pdf file)

Note: Adobe Reader is needed to open the files. Download the most current version for free.

Results...
In 2006 we learned that,

8 in 10 respondents rate Olympia as an Excellent or Very Good place to live.
9 in 10 respondents feel safe in Olympia.
7 in 10 said that City Government is Very or Mostly Effective.
6 in 10 feel that their tax dollars are well spent in Olympia.
83% of respondents have Internet access at home.
Individual City services listed in the survey received above average rankings ranging from 4.4 to 6.1 on a 7 point scale.
40% of respondents had visited a park 12 times or more in the last year, and 90% were satisfied with the experience.
40% said the City is doing a good job protecting streams and wetlands.
Few respondents were concerned about drinking water contamination.
44% of respondents said they use less water due to the rate structure.
Similar to previous years, about half found it easy to get around Olympia on foot, in a car, on a bicycle, or using mass transit.